Voipetra LLC Privacy Policy

Last updated: July 10, 2026

This Privacy Policy explains how Voipetra LLC (“the Company,” “We,” “Us,” or “Our”) collects, uses, and discloses information when you use https://voipetra.com/ (the “Service”), and describes the privacy choices available to you. By using the Service, you agree to the collection and use of information as described in this Privacy Policy.

1. Definitions

• You / User — the individual, or the company or other legal entity on whose behalf that individual is acting, who accesses or uses the Service. Under the GDPR, You may also be referred to as the Data Subject.
• Company — Voipetra LLC, 6844 Bardstown Rd Unit #2281, Louisville, KY 40291, United States.
• Affiliate — any entity that controls, is controlled by, or is under common ownership or control (50% or more of voting interests) with the Company.
• Account — a unique account created to allow You to access the Service.
• Website / Service — https://voipetra.com/.
• Country — United States.
• Service Provider — any person or company that processes data on the Company’s behalf to help operate, support, or improve the Service. Under the GDPR, Service Providers act as Data Processors.
• Personal Data — any information that relates to, identifies, or could reasonably be linked to an identified or identifiable individual, consistent with the definitions used under the GDPR and the CCPA.
• Cookies — small data files placed on Your device by a website to store details of Your browsing activity.
• Usage Data — information collected automatically through use of the Service, such as page visit duration.
• Do Not Track (DNT) — a browser setting that lets users signal they do not wish to be tracked across websites.
• Business / Consumer / Sale — as defined under the California Consumer Privacy Act (CCPA).

2. Information We Collect

Personal Data

While You use the Service, We may ask You to provide certain personally identifiable information, which may include:

• Email address
• First and last name
• Phone number
• Address, city, state/province, ZIP/postal code
• Banking details, where needed to process payment for services
• Usage Data

If You pay by bank transfer, We may also request information to verify Your identity and complete the transaction, such as a date of birth, a government-issued ID, or a bank statement.

Usage Data

Usage Data is collected automatically and may include Your device’s IP address, browser type and version, the pages of the Service You visit, the date and time of Your visit, time spent on those pages, unique device identifiers, and similar diagnostic data. When You access the Service from a mobile device, We may also collect the device type, unique device ID, mobile operating system, and mobile browser type.

Third-Party Sign-In

If the Service allows You to register or log in through a third-party account (for example, Google), We may collect Personal Data already associated with that account, such as Your name, email address, and related profile information, consistent with the permissions You grant.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and scripts) to operate and analyze the Service. You may configure Your browser to refuse cookies, though some parts of the Service may not function properly as a result. We use cookies for the following purposes:

• Essential cookies — needed for core Service functionality, including authentication and fraud prevention.
• Preference/notice cookies — used to remember choices such as cookie-consent acknowledgment.
• Functionality cookies — remember settings like login details or language preference.
• Analytics/performance cookies — used, including by third parties, to understand traffic patterns and Service usage, and to evaluate new features.

3. How We Use Your Information

We may use Personal Data to:

• Operate, maintain, and monitor the Service;
• Manage Your account and registration;
• Perform contracts, including fulfilling purchases or agreements made through the Service;
• Contact You by email, phone, SMS, or push notification regarding Service updates, security notices, or informational communications;
• Provide information about offers, products, or services similar to those You’ve used, unless You opt out;
• Respond to and manage Your requests;
• Meet legal and regulatory obligations applicable to telecommunications and VoIP service providers, including caller-ID authentication (STIR/SHAKEN), robocall mitigation, and traceback cooperation requirements.

Sharing of Information

We may share Your information with:

• Service Providers, to support operations such as hosting, analytics, payment processing, and communications;
• Affiliates, who will be bound by this Privacy Policy;
• Business partners, to offer joint products, services, or promotions;
• Successors, in connection with a merger, acquisition, financing, or sale of company assets;
• Regulators and law enforcement, where required to comply with telecommunications, robocall-mitigation, or other legal obligations.

4. Data Retention

We retain Personal Data only as long as necessary for the purposes described in this Privacy Policy, including to satisfy legal, accounting, or regulatory requirements (including telecom recordkeeping obligations), resolve disputes, and enforce agreements. Usage Data is generally retained for a shorter period unless needed for security, functionality, or legal compliance purposes.

5. International Transfer of Data

Your information may be processed in the United States or other locations where the Company or its Service Providers operate, which may have data protection laws that differ from those in Your jurisdiction. By providing Your information, You consent to this transfer. We take reasonable steps to ensure Your data is handled securely in accordance with this Privacy Policy.

6. Disclosure of Data

We may disclose Your Personal Data:

• In connection with a merger, acquisition, or asset sale (with prior notice to You);
• When required by law or a valid request from a public or regulatory authority;
• To comply with legal obligations, protect the Company’s rights and property, investigate wrongdoing, protect user or public safety, or defend against liability.

7. Data Security

We use commercially reasonable safeguards to protect Your Personal Data, but no method of transmission over the internet or electronic storage is completely secure, and We cannot guarantee absolute security.

8. Third-Party Services We May Use

Service Providers only access Personal Data as needed to perform their functions on Our behalf and are contractually restricted from other use.

• Analytics (e.g., Google Analytics) — helps Us understand Service usage; You may opt out using the Google Analytics opt-out browser add-on. See Google’s privacy practices at https://policies.google.com/privacy.
• Email marketing (e.g., Mailchimp) — used to send newsletters or promotional messages; You may unsubscribe at any time via the link in any email.
• Payment processing (e.g., Stripe) — We do not store payment card details ourselves; processors are PCI-DSS compliant. See https://stripe.com/privacy.
• Bot/fraud protection (e.g., reCAPTCHA) — used for security purposes; see Google’s privacy policy above.

9. Your Rights Under the GDPR

If You are located in the EEA, You have the right to:

• Access, update, or request a copy of Your Personal Data;
• Correct inaccurate or incomplete data;
• Object to processing based on legitimate interest, including for direct marketing;
• Request erasure of Your data where there is no continuing legal basis to retain it;
• Request portability of data You provided, where technically feasible;
• Withdraw consent at any time, without affecting the lawfulness of prior processing.

We process Personal Data on the legal bases of consent, contract performance, legal obligation, vital interests, public interest, or legitimate interest, as applicable. You may contact Us to exercise these rights, and You have the right to lodge a complaint with Your local data protection authority.

10. Your Rights Under the CCPA

If You are a California resident, You have the right to:

• Be notified of the categories and purposes of Personal Data collection;
• Request details of Personal Data disclosed to third parties for direct marketing purposes in the past 12 months;
• Opt out of the sale of Your Personal Data;
• Know the categories, sources, and business purposes for collecting or sharing Your Personal Data, and the categories of third parties involved;
• Request deletion of Personal Data collected in the past 12 months;
• Not be discriminated against for exercising any CCPA right.

We will respond to verifiable requests free of charge within 45 days, extendable once by an additional 45 days with notice.

Do Not Sell My Personal Information

We do not sell Personal Data for monetary consideration. Some Service Providers (for example, advertising partners) may engage in activity that qualifies as a “sale” under the CCPA’s broad definition. You may opt out of such sharing through Your browser’s cookie settings, or by contacting Us directly. Opt-outs are browser- and device-specific.

11. “Do Not Track” Signals

The Service does not currently respond to Do Not Track browser signals. Some third-party sites linked from the Service may honor DNT preferences; check your browser settings to manage this.

12. Children’s Privacy

The Service is not directed to children under 13, and We do not knowingly collect Personal Data from anyone under 13. If You believe a child has provided Us with Personal Data, please contact Us so We can remove it. We may also limit the information We collect from users between 13 and 18.

13. Links to Other Websites

The Service may link to third-party websites not operated by Us. We encourage You to review the privacy policy of any site You visit; We are not responsible for the content or privacy practices of third-party sites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page, with an updated “Last updated” date, and where appropriate, notified to You directly.

15. Contact Us

If You have questions about this Privacy Policy, You can reach Voipetra LLC at:

• Email: support@voipetra.com
• Phone: (502) 280-1033
• Mail: 6844 Bardstown Rd Unit #2281, Louisville, KY 40291, United States
• Website: https://voipetra.com/